Ticketmaster Update

Here's the latest response John got from Ticketmaster, which to my ear is so dizzyling loaded down with obfuscation that I'm too lazy to even really follow the reasoning:

(Not sure what this is about? It all started here.)

Dear John,

Thank you for contacting us regarding order processing fee charged by Ticketmaster to all orders. Please be informed that an order processing fee is charged for every order as this covers the delivery options of U.S. Mail or will call. As an added convenience, certain events offer ticketFast delivery. This delivery method is optional at an additional fee, as this allows the convenience of receiving tickets within 24 hours of the ticket purchase. A detailed description of all the charges to be made are advised at the time of purchase, and as confirmed at the time of purchase, there are no refunds, exchanges or cancellations.

We apologize that we charge additional fee only for the convenience of purchasing tickets over the phone or internet. However, you are able to purchase tickets in person through the box office directly without having paid for services provided by Ticketmaster.

As a service oriented company, the satisfaction of our customers is always our utmost concern. Ticketmaster regrets that an issue may have negatively impacted our valued customers, and would like to extend our sincerest apologies for any inconvenience created by this situation. Your feedback will be provided to the proper group responsible for your inquiry.

Again, I apologize for the inconvenience created by this situation, and hope that this provides you with more insight into our processes.

Sincerely,
Sara (Customer Support)

John's sharpening his pen to respond now, and open to suggestions, which you can post in the comments.

I'm encouraging him to make a little bar graph that shows what percentage of purchase price different online businesses collect in handling fees. For instance, you can pay a tiny percentage in handling fees for airline tickets. The handling fees at Amazon are tiny. Let's show Sara all that very clearly and simply ask: what gives?