Ticketmaster and the $4.05

Scroll down to see how this all began.

Anyway, in near real-time, here is John's latest salvo in the war against Ticketmaster.

Dear Scott,

Thanks SO much for your reply. I wasn't quite clear on the meaning of the Ticketmaster order processing fee the first time Andrea laid it out for me, but your verbatim repetition cleared it right up.

Unfortunately, now I'm really confused. See, Andrea told me that the convenience fee covers "ticket distribution, installation and maintenance of computer hardware and software, telephone lines, labor, and all other costs associated with the ticket transaction." If that is the case, I don't understand how any technology necessary for electronic distribution should be subject to a per-ticket delivery fee. Funnily enough, I actually work for a company whose primary business is business process automation, and it was my understanding that investment in technical infrastructure was just that: an investment undertaken by the company in anticipation of future cost savings.

In any case, I believe I am still owed my order processing fee of $4.05, as I did not avail myself of any Ticketmaster "ticket stock, ticket printers, ink/toner, and envelopes." In all honesty, I had actually been a little worried when I submitted my original request that the infrastructure necessary to generate the PDF version of my tickets would fall under the "includes but is not limited to" stipulation in the enumeration of ticket printing and distribution costs that are paid for with the order service charge. I am relieved to know that those costs are accounted for in the delivery fee, whether or not I agree with their being placed there.

Again, payment of my $4.05 can be refunded to my credit card of record or mailed to my billing address.

Thanks,
John